What is computer technical support and how does it work?

An approach to the concept of computer technical support
When we hear the word support, we associate it in our mind with a support, be it physical, intellectual or spiritual. On the other hand, we link the technical more to practical scientific procedures.

Computer technical support is a service carried out by specialized personnel and is offered to companies or individuals to solve physical (hardware) or logical (software) breakdowns of PCs, systems and accessories.

In one concept, computer technical support is defined as a service responsible for information technology (IT) that provides two types of assistance: intellectual and technological.

Intellectual assistance takes the form of consultancies or consultancies that provide knowledge and clarification to those who need support, while technological assistance supports preventive and corrective maintenance.

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